Passing thru on vacation. We ordered our food. Paid. And they messed up on our order. They messed up. He admitted that it was his fault. And yet if we wanted it. We would still have to pay for it. So. Being the nice people that we are. We were nice. And paid it. We could of went and ate at a damn nice restaurant for $50. But we were nice. And let it go. Hopefully they get some use from that extra money. Will not recommend to eat here. Waited 40 minutes... Bad bad bad .
Normally I wouldn't review having not ordered but the most unwelcoming place ever. First, know it is a gas station with no parking except out back and to get to the front you'll need to walk through the drive through or navigate the numerous Uhauls.
We ended up leaving without food. I stood at the counter while the two people working there walked past me multiple times. They were busy amongst themselves, and there were 3 or 4 tables that had guests, I'd say probably 2-3 already had food. I was acknowledged once in passing. Very frustrated because we do not have any A&W's where I live so I wanted to visit but couldn't imagine waiting another 10-15 minutes just to order, then the wait for the food.
You have to buy something to use the restroom and there is a 3% charge if you use a card. Slow service. The food is good but the service and the way they treat customers is not worth it.
I'll be honest the people seemed nice behind the counter taking orders but just didn't feel welcome.
Then be greeted by welcoming pay to poop sign (I'm paraphrasing) and a watchful guy sitting at the checkout.
Best Root Beer Float with hard ice cream but chicken sandwich was marginal. Hamburger was great. Great french fries.
After all this be prepared for another welcome of cash only or pay 50 cent convenience fee under $15 and an additional 3% surcharge for a credit card. Get real! Your off a major interstate and your prices already seemed bumped up compared to other A&W places I've been.
A W is a US Restaurant based in Holbrook, Arizona. A W is located at 101 W Hopi Dr, Holbrook, AZ 86025, USA.
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